Returns policy

Please ensure your items are eligible for return and you understand the returns policy detailed below.

Customers can return items for an EXCHANGE OR STORE CREDIT if the items returned are unworn, undecorated, unmarked, in original sale condition with tags attached and are advised of within 7 days of receipt and returned within 14 days of receipt.

If the items are decorated (Embroidered etc) or custom-made items (sublimated apparel, basketball jerseys with numbers etc) these items are not able to be exchanged as we are unable to resell your branded garments. Clearance and sale items are not eligible for return unless required by law.

Refunds are only given if the items are faulty, and this will be determined on inspection once returned.

HOW DO I ORGANISE MY RETURN?

Please contact us via email: daniel@priorityuniforms.co.nz to request a returns and exchange form (please note the reason you are returning/exchanging), the form will be promptly emailed to you with your return instructions, to return to our P.O Box address for processing by our office staff. You can also call our Team on 021 275 595 if you have any specific questions or need assistance with your return.

Please note: Customers are responsible for the cost of returning the garments for an exchange or credit, and for the reshipping of any exchanged items. A minimum return fee of $15.00 applies. We advise you to return the items via a New Zealand Post pre-paid satchel with tracking, as we cannot be held responsible for any items lost in transit.

Once your items are received, we will contact you within 2 business days to process your return/exchange or store credit

THE PRIORITY UNIFORMS RETURNS AND EXCHANGE POLICY:

· Please choose carefully when ordering your clothing or products, ensuring you check size guides, product description & images provided.

· Goods supplied as ordered (correctly) will not be refunded unless the product is faulty, is not doing what it is supposed to do, is significantly different from those shown in pictures or in the product description.

· The Priority Uniforms will replace or refund any goods that arrive faultily or damaged, or the product is significantly different as shown or described, or is not doing what it is supposed to do.

· Colours can appear differently on screen due to your computer/phone image display. Slight variations in shades of colours are acceptable however most images will give you a good representation of the colourway ordered.

· Faulty goods must be advised of within 7 days and returned within 14 days of receipt of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued.

· Decorated goods (goods that have been embroidered or screen printed with your Logo or Artwork) cannot be returned or exchanged unless faulty or required by law.

· Clearance and sale items are not eligible for return unless required by law.

· When placing an order is it accepted that the customer has checked the provided sizing charts and measured accordingly. As brands and sizes differ nationally with all leading Uniform brands, it is essential that a size is not assumed due to manufacturing differences in style, shape and fit. Lengths of garments can differ as displayed on models due to individual heights.

· All returns must be advised of within 7 days of receiving your order/goods. Exchanges must be made for incorrect sizing within 14 days of receipt of stock, the cost of return and re-shipment will be at the customers' expense.